Anyone who believes there has been a breach of the CLH code of conduct can raise a complaint.

Details of complaints and outcomes will be recorded, including names of Complainants and Respondents. Where there seems to be evidence of repeated or vexatious complaints, this will be taken into account by the committee. Records of complaints will be kept in the Complaints Subcommittee drive.

  1. The person(s) considering making a complaint (“Complainant”) should contact a CLH Committee member (“Complaint Receiver”) about the issue that is troubling the Complainant.

The Complainant should ensure that the chosen Complaint Receiver is not a subject of the complaint.

  1. The Complaint Receiver and Complainant discuss whether the issue can be resolved amicably and informally without an official complaint being raised. The Complainant is shown and taken through the process of what an official complaint would involve, as set out in this policy with reference to the code of conduct.

  2. If the issue cannot be resolved informally, the Complainant should submit an official complaint in a chat message or email, to the Complaint Receiver, including a clear identification of who the complaint is directed at (“Respondent”), as well as noting all other relevant details (e.g. time, place, description of what happened) relating to the complaint.

  3. The Complaint Receiver then contacts the Complaints Subcommittee, stating there has been a complaint raised, the broad nature of the concern, and asks for a committee member to volunteer to investigate. At this point, the Complainant and Respondent are kept anonymous.

If the complaint is about anyone who is on the Subcommittee, the Complaint Receiver is to contact others on the Subcommittee not mentioned in the complaint privately, to think through how to proceed with the investigation of the complaint.

  1. The Complaint Investigator nominates an co-investigator then speaks to the Complainant and becomes the main point of contact for the Complainant. This discussion is for understanding the complaint in detail. The Complaint Investigators should also speak to any other members of CLH necessary to be able to answer the complaint, as well as the Respondent. The Complaint Investigators compile a written summary of the complaint and the evidence gathered. The summary can include recommendations as to whether the complaint should be upheld if appropriate, or whether it should be referred on.

  2. The summary is presented to the Complaints Subcommittee with reference to the CLH Code of Conduct, and other policies and guidance. At this point, the Complainant and the Respondent are no longer anonymous. If the Complaints